What is Realtime?
Realtime is the first cobrowse and advanced customer collaboration solution built for your enterprise organization. Realtime engagement and cobrowse tools allow agents to see, share, and show with their customers. By guiding customers through a series of complex actions while browsing alongside them making notes, agents are better able to communicate securely. Realtime allows for engagement on a company web page, mobile application, and IoT devices. And with the addition of Reflection, you can engage with customers anywhere on the web.
Cobrowse alongside your customers on web browsers, desktops, mobile phones and tablets, and any Internet of Things device.
Strict Security Standards
Protect your customers with the most secure engagement solution designed for security conscious industries.
API-First Design Principles
Use with internal tools by tapping into the open API and established integrations with leading CRM and support platforms
Security You Can Trust
Realtime by Recursive Labs is to most secure cross platform engagement solution on the market.
Designed for Security and Compliance
With the regulations and restrictions put in place for healthcare and financial services in mind, Realtime was designed to meet the security needs of any industry.
Patented, image-based screen transfer in combination with object level security & redaction ensures your customer’s data never leaves his or her device.
Get More Personal
Realtime by Recursive Labs includes FREE voice and video chat capabilities.
Move Beyond Cobrowse
With Realtime, you can remotely engage with your customers as intimately as you would in a face-to-face encounter. By adding free voice and video chat, you can move beyond cobrowse elegantly.
To leverage a video chat, you simply need to create or use your existing Twilio account. Your account is then integrated into Realtime and activated when you wish to include this capability.
Meet Your Customers Where They Are
With Realtime by Recursive Labs, you can interact with your customers on any device from anywhere.
Reach the Customers of Today and Tomorrow
Customers of today are unlikely to be browsing the internet on their desktop. In the future, the number of devices connected to the Internet is seemingly limitless. Use Realtime to reach today’s customers.
No-download interactions are available for web browsers, mobile phones & tablets, or any Internet-connected device. The addition of Reflection provides the opportunity to engage anywhere on the web. With a one-time download, you can also interact with your customers on their desktop.
Integrate With Your Tools
Realtime by Recursive Labs allows you to remove data silos.
Work with Existing Tools
Realtime has an API-first design. With the open API, it is easy to add Realtime and the data collected to your existing business solutions.
Recursive Labs has developed partnerships and built integrations for the leading CRM and support tools in the industry, including Salesforce, Microsoft Dynamics, and Zendesk.
Guide Your Customers
Realtime by Recursive Labs allows you to remotely walk your customers through any number of complex actions.
Live, Customer Collaboration
The growing suite of collaborative software has simplified communication allowing for live, remote, and efficient conversations that mimic traditional in-person interaction. Customer collaboration is no exception.
Document Sharing and Annotation
Share documents and make notes for your customers to help walk them through any process or workflow.
Training & Compliance Made Easy
Realtime by Recursive Labs allows you to record all session data.
Simple Recording Capabilities
With the click of a button, you can record a Realtime session to ensure all compliance standards are met and for use in training.
Verify transaction chain of custody, meet any record retention standards, and analyze agent performance.
Getting started is quick and easy
No additional ports opened inside your firewall
All of our traffic travels across the standard HTTPS Port 443.
No special connection methods required
We simply utilize standard HTTP and Websockets protocols.
Bandwidth friendly rendering
Our patented technology is bandwidth friendly, rendering only when it senses something in your web page changed. When it does render, the content is highly optimized.
No preinstalled software when operating in the browser
Our solution functions inside of virtual desktops and VDI environments. When operating inside of the browser, we do not employ any type of preinstalled software.
Compatible with all modern browsers
The Recursive Labs Visual Engagement Platform is compatible with all modern browsers, including the self-updating versions of Chrome, Safari, Firefox, Opera, Edge and Internet Explorer 11+.
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