We help contact centers help their customers
With the broadest suite of visual customer experience tools available in the industry today, we enable contact centers to connect with their customers in new and innovative ways across the entirety of their customer lifecycle ranging from sales and customer support out to field service through a single integrated platform that can be run stand alone or connected through leading CCaaS and CRM platforms. Built on the latest cloud technologies, our platform provides global reach, unparalleled flexibility and true enterprise scale.
Welcome to our site. Take a look around. Feel free to reach out. We're always here to help. If you'd like to talk right away, during business hours, just click the little microphone icon at the bottom of the page to tryout our tools and talk to one of our knowledgeable staff.
Where do we fit in your world ?
Our Customer Promise
No downloads or installs required, Inherently Secure
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Lead Gen & Prospecting
Route Clicks, QR Codes, Buttons, & More to Inbound Video Chat
Sales
Enablement
Provide Real-Time Sales Guidance on Your Digital Storefront
Customer
Support
See What Users Are Seeing & Guide Them to Fast, Accurate Resolutions
Field
Services
Troubleshoot Field Issues Remotely & Eliminate Unnecessary Truck Rolls
Realtime Read-Only Cobrowse
Read-only cobrowse for fast, simple "I see what you see" support.
Leveraging our patented low-bandwidth cobrowsing technology, live agents can assist customers on any page of your website where our code is installed!
No apps. No downloads. No sign-ups. Connect with one click.
Realtime Full Desktop Screenshare
Full desktop via WebRTC lets users share their screen so that support agents can follow them to any website or application--even where our code is not installed!
Share screens, windows, or tabs with live agents using your existing CRM, VCC, or ticketing system.
No apps. No downloads. No sign-ups. Connect with one click.
Request Live Inbound Video Chat
Answer inbound prospects with easy in-browser video chat.
Arm your sales team with real-time customer insights in an intelligently routed video call queue. Answer with audio, video, or both to provide live sales guidance on product and landing pages.
No chatbots. No lead gen forms. Create sales engagement with one click.
Relate SMS + Mixed Reality for Field Service
See what customers see in front of them in the real world.
Leverage any on-site mobile device to let remote experts see, diagnose, & guide solutions for field service issues anywhere in the world. Virtually reach into user screens with the power of Mixed Reality.
No apps. No downloads. No residual data. Troubleshoot with one click.
Relate One-Click Video Chat
Need to chat face to face, fast?
One-click video chat creates instant one on one engagement through your website or mobile app. Escalate customer service cases from text-based chat or provide hands-on sales support in a flash.
No one downloads anything. No calendars or scheduling needed.
Learn More About Customer Experience Software
Mobile App Ready
Guided CX for your Mobile App
Our Mobile SDK makes it easy to deploy our services & configure them to fit the
unique demands of your application environment. Schedule a call to learn more!
Testimonials
from Our Partners
"Recursive Labs Co-Browse solution has allowed us to reach our customers digitally when they need us most. In an instant, we can connect and identify customer issues resulting in a positive experience. As the world moves digital, this functionality is critical to our customer experience."
- Mark
"Recursive Labs incredible Co-Browse technology has increased our Customers Satisfaction. We integrated the software into Salesforce Service Cloud and it allows our support agents to quickly and effective help users while staying in the console view. We can also report on the metrics of each session. One of the coolest features is the ability to share documents via the screen share."
- Jonathan