About Recursive Labs
St. Louis-based Recursive Labs is a developer of the most secure, full-featured, integrated cross-platform customer engagement solutions available in the marketplace today. Initially designed expressly for compliance-based, highly regulated industries, such as the financial services sector and e-commerce, Recursive Labs’ Visual Engagement Platform and new Request video integration solution provide a distinct, patented approach for seamless collaboration between vendors and their customers. Request ensures safe and secure digital communications from both mobile devices and desktop computers.
Recursive Labs is led by Bud Albers, former executive vice president and chief technology officer at The Walt Disney Companies. He brings 20 years of technology innovation, research and development expertise to Recursive Labs.
Dedicated to building innovative, new technologies aimed at improving the digital customer experience, Recursive Labs focuses on the needs of the most security-conscious industries via its patented technology platform. The Company offers the only enterprise-grade visual engagement platform designed expressly for those sectors.
Why Recursive Labs?
Recursive Labs’ visual engagement platform offers a suite of tools that enable business agents to remotely engage with a customer as though they are in the same room. By viewing and engaging with a customer’s screen, business agents can resolve customer needs, sell products or services, or guide a customer through a variety of tasks. The Recursive Labs Visual Engagement Platform integrates with existing business tools and communication mechanisms to wrap a visual element around existing solutions.
The patent-based Recursive Labs Visual Engagement Platform provides seamless collaboration with clients and customers while protecting their information. This visual engagement platform has the following competitive advantages:
Security is a top priority. Unlike other solutions that use a risky DOM-Ship, the Recursive Labs products utilize a patented, image-based solution to protect customers and their data. To further protect consumer information, Recursive Labs also allows businesses to redact any data on a webpage such that the information never leaves the consumer’s device.
All Recursive Labs products offer a truly omnichannel engagement allowing customers to engage with business agents on any Internet-connected device.
The Recursive Labs platform is the only solution on the market designed from the ground up for enterprise organizations and their needs including, security, data retention, release schedules, and enterprise nodes.
The API-first design paradigm allows Recursive Labs to use its API set for every interaction. The open-API allows the platform to be easily integrated with existing business tools including CRMs, support tools, chat, and more.
Chairman & Chief Executive Officer
A.D. “Bud” Albers serves as chairman and chief executive officer of Recursive Labs, a developer, and innovator of state-of-the-art customer engagement platforms used to foster consumer-vendor communication.
For more than 20 years, Albers has been at the forefront of technology innovation in the online, mobile and media spaces as an author, innovator, inventor, leader and featured speaker.
Chief Financial Officer
Jean Roberson serves as Chief Financial Officer for Recursive Labs, where she uses her expertise to contribute guidance on financial decisions, business operations, and strategic planning.
Jean is an experienced finance executive who provides CFO consulting services to several companies using innovative technology to deliver services.