Plans & Pricing

Realtime Engagement

Essential

Individual User

FREE

Unlimited engagement.

Easy-to-use live, customer collaboration.

- Traditional Cobrowse
- Voice & Video Chat
- Document Sharing
- 1 Agent
- 1 Domain
- Email Support

Team

Great for Small Teams

$39/mo/user*

Omnichannel interaction.

Seamless and consistent communication.

- All Essential Features +
- 2-20 Agents
- 24/7 Support
- CRM Integration**
- Sensitive Information Redaction***
- Mobile Device Engagement

Enterprise

Enterprise-Grade Engagement

Call for Pricing

Customizable Tools.

Sophisticated control and security solutions.

- All Team Features +
- Multiple Domains
- Unlimited Number of Agents
- UI Branding
- Dedicated Environment
- Cross Domain Cobrowse
- 3rd Party Cobrowse
- Intranet Cobrowse
- Session Archiving
- Customized Release Schedule

Video-Based Customer Engagement

Arm your customers with the best tools

Request is a first-of-its-kind customer engagement solution that incorporates live video. Request arms customers with the tools to create a no-download video of their screen and narrate their request in their own words. With no post-production work, customers can send their video off to a company representative for resolution.

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With Replay interactive application video, anyone in the enterprise can create and share high resolution, interactive, and mobile-friendly video with a simple “click & surf” recording method. Standard videos can be easily shared with customers through chat, email, and text or passed via our chatbot integration, Reply.

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Live, Engagement Solutions

Reach your customers where they are

Relate is leading voice and video solution built for your organization. Relate voice & video chat allows customers and business agents to interact face-to-face remotely. While talking to customers and engaging more personally, you will see an increase in loyalty and satisfaction.

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Reflection engagement and cobrowse tools allow agents to see, share, and show with their customers anywhere on the web. Capitalizing on the patented technology behind Realtime, you can securely guide your customers on any web page.

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* Billed annually.
** Integration is available for Zendesk, Salesforce, & Microsoft Dynamics. Additional charges will apply.
*** Implementation charges may apply.