Choosing Customer Experience Technology is a guide designed to help business leaders understand the nature and the nuances of some of the technologies that improve the customer experience and the bottom line.
Customer experience is on track to beat out price and product as the key brand differentiator. Is your customer experience working for your business? Check out How to Make the Customer Experience Work for Your Business.
Chatbots are an innovative, customer-centric tool used to foster dynamic customer interaction used by businesses to improve customer experience. Check out The Future of Customer Service is Here: Enter the Chatbot.
Sustaining customer loyalty is challenging. Learn more about the characteristics and demands of today’s customers, how to reach them, and how technology might help. Download Today’s Customers Want More: Can You Keep Up?
Recursive Labs CEO, Bud Albers, uses his decades of experience transitioning businesses from physical to digital convergence to help grocers fight back. Download Amazon is Coming: What’s a Supermarket to Do?
Is it an end of times for traditional retailers in the United States? What caused this crisis? How can the industry be saved? Download Back to the Future: Can Online Visual Engagement Reverse the Retail Apocalypse?
Upwork sought an integrated solution to provide a seamless support experience. With Relate by Recursive Labs and Zendesk, Upwork successfully decreased Average Handle Time and achieved 100% agent adoption. View more information.
With Realtime, customers engaging with a chatbot can simply request agent engagement with just one click and be quickly connected with a representative in a cobrowse and voice and/or video chat session. Learn more today!
With Request by Recursive Labs, your customers can create a video showing their question or problem as it is happening, describe the issue with their own words in their own voice, and send it off to be solved. Check it out!
We are excited to offer an opportunity to get started with the leading cobrowse & video chat tool. For just $5,000 annually, Jump Start includes: 5 licenses of Realtime cobrowse and video chat, rapid implementation, and optional CRM integration and customization. Check it out!
With our patented visual engagement platform, you can interface live with your customers on any device. Our enterprise-grade platform allows you to be effective from the consumer all the way to compliance. Learn more today!