Next Generation Customer Service Tools for Retail & eCommerce
Connect leads to sales reps through no download video chat & document cobrowsing. Next level customer service means more conversion, fewer returns, & 5-star reviews.
Inbound Video Chat, Cobrowse, & Screenshare for Retail & eComm
Today's technology makes it easier than ever for customers to switch to a competitor. Retaining existing customers & securing new accounts requires responsive, personalized customer support.
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Increase average cart size & overall revenue with guided shopping experiences
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Improve CSAT by eliminating frustration & providing live support
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Reduce Rate of Returns by assisting customers with setup, assembly, & product support
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Document damaged or defective products remotely via any mobile device & post them directly to your CRM
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Use inbound video chat to connect customers with live experts on the specific products they're browsing
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Pull data directly from customer web sessions & intelligently route inbound video queues for highly personalized CX
Retain More Customers
Supercharge Reviews
Connect Face-to-Face
No Download, No Sign In Needed
No special equipment. No download. No sign-ups. Just text, touch, & connect face-to-face anywhere in the world through any device. Sales reps & customers can chat live through an easy prompt in your app, website, or text chat.
Cobrowse with Built-In Redaction
Cobrowse or screenshare with customers while keeping their personal data private. Realtime cobrowse software can hide any onscreen element from your agents' views, so items like credit card numbers are never visible, whether live or in recording.
Stop Asking For Info You Know
Set your team up for success by providing context to the video call they're about to take. Request Live can read page URLs, language or location settings, or user data so customers feel like sales reps already know what they need.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Security-Driven Video Chat
Built with privacy & security in mind, video support is launched from your website or app. We ensure video chat sessions stay private & routinely surpass the security standards of some of the toughest industries!
Online shoppers rate customer service as one of the top factors in how they choose where to buy.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Request Live
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!
Assist with technical sales via personalized video chat without asking the customer to download any extra apps.
eCommerce Customer Engagement Tools with CRM Integration
Our download-free visual customer engagment software was built for retail & ecommerce teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. Our solutions can also be launched completely standalone, with no CRM needed.
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
