What is Reflection?
Reflection engagement and cobrowse tools allow agents to see, share, and show with their customers anywhere on the web. Capitalizing on the patented technology behind Realtime, you can securely guide your customers on any web page.
Collaboration on Any Web Page
Engage with and cobrowse alongside your customers on any web page – both those you own and those you do not.
Simple Customer Interaction
Implement engagement solutions with ease to improve customer and agent interactions and increase revenue.
Integrated Data & Tools
Keep all your data in one place using the open API and established integrations with leading CRM and support platforms
Support Your Customers in More Places
Reflection by Recursive Labs allows you to interact with your customers on any web page.
Live, Customer Collaboration Anywhere on the Web
Seamlessly and securely exploring the web together allows for live, remote, and efficient conversations that mimic traditional in-person interaction.
Document Sharing & Annotation
Share documents and make notes for your customers on any web page to help walk them through a process or workflow.
Security-Conscious Tools for Your Business
Reflection by Recursive Labs delivers engagement opportunities using the most secure solution on the market.
Patented image-based screen transfer ensures your customer’s data never leaves his or her device and protects from bad actors.
Object-Level Redaction Anywhere
Protect your customers’ data with object-level redaction on any web page, whether you own it or not.
Fast & Easy Implementation
Reflection by Recursive Labs is up and running quickly with no support required.
Swift & Simple Cobrowse
With a few clicks of a button, your agents can collaborate with your customers across the web. Guiding customers through complex actions has never been easier.
Smooth Voice and Video Chat Escalation
Simply create or use an existing Twilio account to take advantage of the voice and video chat features. The account is easily integrated into Reflection and activated when you wish to include the capability.
Integrate With Your Business Tools
Reflection by Recursive Labs allows you to remove data silos within your business.
Enhance Existing Solutions
Reflection has an API-first design. With the open API, it is easy to include Reflection and the data collected as a part of the tools you already use to run your business.
Recursive Labs has developed partnerships and built integrations for leading CRM and support tools in the industry, including Salesforce, Microsoft Dynamics, and Zendesk.
Simplify Training & Compliance
Reflection by Recursive Labs allows you to record and archive all session data.
Straightforward Recording Capabilities
With the click of a button, you can record a Reflection session to ensure all compliance standards are met and for use in training.
With Reflection, you can verify transaction chain of custody, meet any record retention standards, and analyze agent performance.
Getting started is quick and easy
The basic services are available by a quick click to a customizable landing page.
No additional ports opened inside your firewall
All of our traffic travels across the standard HTTPS Port 443.
No special connection methods required
We simply utilize standard HTTP and Websockets protocols.
Bandwidth friendly rendering
Our patented technology is bandwidth friendly, rendering only when it senses something in the web page changes. When it does render, the content is highly optimized.
No preinstalled software when operating in the browser
Our solution functions inside of virtual desktops and VDI environments. When operating inside of the browser, we do not employ any type of preinstalled software.
Compatible with all modern browsers
The Recursive Labs Visual Engagement Platform is compatible with all modern browsers including the self-updating versions of Chrome, Safari, Firefox, Opera, Edge and Internet Explorer 11+.
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