What is Relate?
Relate is leading voice and video solution built for your enterprise organization. Relate voice & video chat allows customers and business agents to interact face-to-face remotely. While talking to customers and engaging more personally, you will see an increase in loyalty and satisfaction. Relate works with Record to store all session data for compliance and training purposes.
With a more personal touch and an enhanced customer experience, you can builder long-lasting relationships with your customers.
Voice & Video for Enterprises
Utilize voice & video chat at your enterprise-grade call center to better connect and engage with your customers.
Security You Can Trust
Protect your customers & capitalize on the proven security features of the Recursive Labs Visual Engagement Platform.
Add a Personal Touch
Relate by Recursive Labs allows you to have more personal customer interactions.
More than a Phone Call
With Relate, you can elegantly move beyond traditional voice interaction. Video chat allows you to engage in a face-to-face conversation remotely.
Easy to Implement
To leverage voice & video chat, you simply need to create or use your existing Twilio account. Your account integrates with the Relate user interface and your CRM and support platforms.
Be Mobile with Relate SMS
Relate SMS by Recursive Labs allows your agents to see what your customer sees with live, camera vision.
No Downloads or Apps
There is no need for customers to download an app or install software. Simply send your customers a text to start the live camera share.
Provide Better Guidance
Agents can pause images, make notations, and send back to customer to highlight important factors or save for future use.
The Security You Need
Relate by Recursive Labs was developed to provide the highest levels of security on the market.
Designed for Security Conscious Industries
Protect your customers’ sensitive information. Developed for the heavily regulated financial services industry, Relate meets the security needs of any industry.
Store a Record of All Interactions
With the click of a button, you can record a Relate session to ensure all compliance standards are met and for use in training.
Easy Escalation to Cobrowse
Relate by Recursive Labs allows you to move from voice or video chat straight to cobrowse.
Live Customer Collaboration
Relate can escalate to Realtime providing live, remote, and efficient conversations that mimic traditional in-person interaction.
Document Sharing & Annotation
With Realtime, you and your customers can share documents and make notes to help walk customers through any process or workflow.
Use With Your Tools
Relate by Recursive Labs is a natural fit for your customer experience technology ecosystem.
Keep Existing Tools
Built on open-API principles, Relate and the data collected can be seamlessly added to many of your existing business solutions avoiding data silos.
Recursive Labs has developed partnerships and built integrations for the leading CRM and support tools in the industry, including Salesforce, Microsoft Dynamics, and Zendesk.
Getting started is quick and easy
No additional ports opened inside your firewall
All of our traffic travels across the standard HTTPS Port 443.
No special connection methods required
We simply utilize standard HTTP and Websockets protocols.
Bandwidth friendly rendering
Our patented technology is bandwidth friendly, rendering only when it senses something in your web page changed. When it does render, the content is highly optimized.
No preinstalled software when operating in the browser
Our solution functions inside of virtual desktops and VDI environments. When operating inside of the browser, we do not employ any type of preinstalled software.
Compatible with all modern browsers
The Recursive Labs Visual Engagement Platform is compatible with all modern browsers including the self-updating versions of Chrome, Safari, Firefox, Opera, Edge and Internet Explorer 11+.
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